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Privacy Policy

Your privacy matters to us. This policy explains how Spid collects, uses, and protects your personal information.

Last Updated: September 1, 2025

Your Privacy Matters

At Spid, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you use our logistics and delivery platform.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Delivery addresses and location information
  • Payment information (processed securely through third-party providers)
  • Profile information and preferences
  • Communication history with our support team
  • Business information (for partners and corporate accounts)

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent on platform)
  • Location data (when permission is granted for real-time tracking)
  • Cookies and similar tracking technologies
  • App performance data and crash reports

1.3 Third-Party Information

We may receive information about you from third parties, including:

  • Social media platforms (if you choose to connect your accounts)
  • Payment processors and financial institutions
  • Business partners and delivery partners
  • Marketing and analytics service providers

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

To provide, maintain, and improve our logistics services, including order processing, tracking, and delivery coordination.

Communication

To send updates, notifications, delivery confirmations, and respond to your inquiries and support requests.

Payment Processing

To process transactions, manage billing, and maintain payment records securely.

Safety and Security

To verify identity, prevent fraud, detect and prevent security incidents, and protect against malicious activity.

Analytics and Improvement

To understand usage patterns, improve our services, and develop new features based on user behavior.

Legal Compliance

To comply with applicable laws, regulations, legal processes, and government requests.

Marketing (with your consent)

To send promotional materials, newsletters, and special offers. You can opt out at any time.

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf, including payment processors, cloud storage providers, analytics services, customer support tools, and marketing platforms. These providers are contractually obligated to protect your information.

3.2 Delivery Partners

We share relevant delivery information (name, address, phone number, package details) with our partner networks and riders to facilitate efficient service delivery. Partners are required to maintain confidentiality and use information only for delivery purposes.

3.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, property, or that of our users and the public.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • End-to-end encryption of data in transit and at rest
  • Regular security assessments, audits, and penetration testing
  • Multi-factor authentication and access controls
  • Secure data centers with physical security measures
  • Employee training on data protection and security best practices
  • Incident response and breach notification procedures
  • Regular security updates and patch management

While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security of your data transmitted to or stored on our systems.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Account information: For the duration of your account plus 3 years after closure
  • Transaction records: 7 years for tax and legal compliance
  • Communication records: 2 years from last interaction
  • Marketing data: Until you opt out or 2 years of inactivity
  • Analytics data: Aggregated and anonymized for indefinite retention

After the retention period, we securely delete or anonymize your personal information.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access

Request access to your personal information and receive a copy of the data we hold

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal retention requirements)

Portability

Request transfer of your data to another service provider in a structured, machine-readable format

Opt-out

Unsubscribe from marketing communications at any time via the unsubscribe link

Restrict Processing

Request limitation of processing in certain circumstances

Object

Object to processing of your personal information for certain purposes

Withdraw Consent

Withdraw consent at any time where we rely on consent for processing

To exercise any of these rights, please contact us at privacy@spidapp.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. Types of cookies we use include:

  • Essential Cookies:

    Required for basic site functionality

  • Performance Cookies:

    Help us understand how visitors interact with our site

  • Functional Cookies:

    Enable enhanced features and personalization

  • Advertising Cookies:

    Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit functionality of our services.

8. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including countries that may not have the same data protection laws as your jurisdiction.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions by relevant data protection authorities
  • Privacy Shield certification (where applicable)
  • Binding corporate rules for intra-group transfers

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of material changes through:

  • Email notification to your registered email address
  • Prominent notice on our platform or mobile app
  • In-app notification for mobile users

Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices, content, or security of these third parties.

We encourage you to review the privacy policies of any third-party sites or services before providing your personal information. This Privacy Policy applies only to information collected by Spid.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Team:

privacy@spidapp.com

Data Protection Officer:

dpo@spidapp.com

General Inquiries:

hello@spectrasync.co

Address:

Lagos, Nigeria

We aim to respond to all privacy-related inquiries within 30 days.

13. Complaints and Disputes

If you believe we have not adequately addressed your privacy concerns, you have the right to:

  • File a complaint with our Data Protection Officer at dpo@spidapp.com
  • Lodge a complaint with the relevant data protection authority in your jurisdiction
  • Seek legal remedies through appropriate legal channels

We are committed to resolving complaints fairly and promptly. We will investigate all complaints and work with you to reach a satisfactory resolution.

Effective Date: September 1, 2025

Version: 2.0

This Privacy Policy is governed by the laws of Nigeria and applicable international data protection regulations.